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Your experience with Elan Rose should be easy and satisfying. If you have any questions or comments please send an e-mail or call 949-560-2407. We will do our best to be back to you within one business day, if not sooner.
Orders ship within 24 hours during business days Monday – Friday. All Élan Rose orders ship from Tustin, California, USA. You will receive a tracking number via email when your order ships.
We typically ship USPS Priority Mail. Standard delivery is usually 2-5 business days. Shipping is $6.50 for orders with a retail value of less than $125. Shipping is $10.00 for orders with a retail value $125 – $350. All orders to Hawaii, Alaska or Puerto Rico shipping is a $15.
We accept international orders with a value of less than $250. A shipping charge of $30 USD will be added to your order.
Your satisfaction is important to us. We accept returns and exchanges within 30 days of purchase. E-mail us with your order number and we will contact you with instructions.
Our Commitment to Personal Service
We are dedicated to providing you great person-to-person customer service. If you have any questions, comments or concerns that we have failed to address please e-mail our CEO directly.